Technical support
- Issue investigation
- Platform administration
- Performance monitoring
- Configuration help
Go-live is the start, not the finish.
Dove365 supports, improves and extends Power Platform and Microsoft 365 solutions after launch, whether we built them or someone else did.
A cycle, not a project
Businesses change, processes change and Microsoft keeps releasing new capability. A solution that stands still falls behind the organisation it was built to serve.
Go live
Your solution launches and your team starts working in it for real.
Support
We stay close through the early weeks, fixing issues and helping everyone settle in.
Review
Regular check-ins show what is working, what has changed and what matters next.
Optimise
Performance, security and governance are tuned as usage and data grow.
Enhance
New features, automation and dashboards are added as your priorities change.
Grow
The platform scales with the organisation, including new AI opportunities.
What support includes
Support is more than fixing what breaks. It pairs dependable day-to-day help with the improvement work that keeps the platform secure and useful.
Enhancements
- New features
- More automation
- New dashboards
- Refined forms and processes
Optimisation
- Health checks
- Performance and security reviews
- Licensing guidance
- Governance improvements
User enablement
- Training for your team
- Knowledge articles
- Best-practice guidance
- Help adopting AI
Built by us, or by someone else
You do not need to have commissioned the build from Dove365. We take on existing Power Apps, Power Automate and Dataverse solutions as well as our own.
Talk to us about your solution →- A short reviewWe look at how everything is set up, and where it could be more reliable, secure and efficient.
- Then ongoing supportOnce we understand the platform, we agree the support you want, and nothing more.
One partner across your Microsoft platform
From the apps your team uses every day to the data underneath them, you have one trusted point of contact.
Power Apps
The business apps your team uses every day.
Power Automate
The approvals, notifications and handovers running behind them.
Power BI
The dashboards and reports leadership relies on.
Power Pages
The portals your customers and partners log in to.
Copilot Studio
The assistants and agents built on your own content.
Dataverse
Your secure, structured source of truth.
Microsoft 365
The everyday tools, configured to work together.
SharePoint
Documents and knowledge, organised and governed.
Microsoft Teams
Where requests, approvals and assistants reach your people.
Dynamics 365
Sales, service and customer processes that stay joined up.
Microsoft 365 Copilot
AI that is grounded in your data and governed.
Custom integrations
The links to your other systems, kept dependable.
Support shaped around you
There are no fixed plans. We agree the right level of support for where you are, and it can change as your needs do.
- Occasional expert adviceCall on us when a decision needs a Power Platform opinion.
- Regular managed supportA steady relationship with people who already know your solution.
- Solution enhancementsFocused pieces of work to add what the business now needs.
- Platform health reviewsA periodic look at performance, security and licences.
- Strategic consultancyHelp planning where the platform and AI should go next.
Before you choose support
What teams ask when they are deciding who should look after their platform.
Ask us something elseDo you only support solutions built by Dove365?
No. We are glad to support what we deliver, and we also support solutions built elsewhere. We start by getting to know your platform, then take it forward from there.
What happens when you take on an existing solution?
We carry out a short review of how it is set up and where it could be more reliable, secure and efficient, and only then agree ongoing support.
Can you add features to an existing app?
Yes. New features, extra automation, new dashboards and refined processes are a core part of what we do, as your priorities change.
Do you help with licensing?
Yes. We give clear guidance so you have the right coverage for how you use the platform, without gaps or unnecessary spend.
Is support compulsory after a build?
No. Support is a choice, never a condition of the build, and your own team can look after the solution if you prefer. You decide whether you want us involved, and how much.
Inherited a Power Platform solution nobody looks after?
Tell us what you have. We will review it and tell you what it needs, at a fixed price.